Refund policy

The 14-day window

• The first payment for a Solo or Practice plan, and your first Pay-as-you-go pack, are refunded in full if you ask within 14 days of the payment. You do not have to give a reason.
• A monthly renewal or a later pack is refunded in full if you ask within 14 days of the payment and no sessions from that period or pack have been processed yet.
• If some sessions from a renewal or a later pack have already been processed, write to us anyway. We decide case by case and lean towards the refund when something on our side did not work.

Cancelling a plan

You can cancel a plan at any time. Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for. Cancelling on its own does not refund that period — ask for a refund as described below if you are within the 14-day window.

Sessions from Pay-as-you-go packs and from extra packs do not expire and stay on your account after you cancel.

How to ask

Write to support@sessio.health from the email address of your Sessio account and mention the payment you want refunded. You can also request a refund directly from Paddle, our payment provider, through the link in your receipt email or at paddle.net.

We answer within two working days. An approved refund goes back to the original payment method; depending on your bank it can take 5–10 working days to appear.

Who processes the refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, taxes and refunds. Paddle's buyer terms apply to your purchase alongside this policy.

Nothing in this policy limits a right to cancel or to a refund that the consumer law of your country gives you.